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Strategy

We have identified significant growth opportunities across our existing channels, products and regions.

Product focus

Product

Our products sit at the very heart of our business and we are focused on creating the icons of the future. Our “see now, buy now” model means that our customers can purchase our new products as soon as they see them on the runway. We also have a large selection of non-runway products that carry each show’s themes into our wider collections to give our customers more opportunities to buy into the excitement of the show at a wider range of price points and styles.

Productive Space

Our multi-year Retail Excellence programme focuses on making our stores as productive as possible. This means providing our customers with a seamless luxury Burberry experience in every store with impeccable service and a personalized approach. We build strong, ongoing relationships with our customers and we listen closely to their views through our global customer feedback tool which allows us to carefully manage the experiences our customers have in our stores and on our website. We also hold immersive and innovative events which focus on new product launches and bring aspects of each runway show to their local Burberry store. 

Productive Space
E-commerce

E-commerce Leadership

E-commerce is the fastest growing channel in the luxury and retail industries. Our customers will continue to move fluidly between the on and offline worlds and expect seamless, personalised experiences.  Our strong digital capability means we are well placed to respond to this evolving landscape through both our owned channels and through relationships with digital platforms, social media companies and retailers. We are experimenting with virtual reality, augmented reality and the latest developments in social-commerce to ensure that we stay ahead of evolving shopping behaviours and respond quickly to changing trends. 

Operational Excellence

We are dedicated to strongly positioning our business for the future and having the right teams, processes, and technology in place to achieve our ambitions. This means structuring our business in a way that gives greater consistency globally to better meet the needs of our customers locally. We are simplifying our ways of working to allow our teams to focus their time where they can have the most impact and are free to do their best work, feel motivated and be inspired.

Operational Excellence
Inspired People

Inspired People

Our people are the engine of our business and the most important asset that supports the success of Burberry. With employees in 34 countries, representing over 112 different nationalities we are a diverse team, guided by Burberry’s core values of Protect, Explore, Inspire. We are dedicated to fostering a distinctive culture with a global team mind-set and a pioneering spirit.