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Implementing a global approach

While our ambition is to foster an inclusive culture globally, we recognise that one size does not fit all. In order to drive meaningful, targeted change, we ensure our actions are locally relevant and aligned to our global framework and programmes. This approach will drive local accountability and impact, providing a balance between our global strategy and local action plans to help drive success.

In 2020, all key markets and functions started to develop detailed action plans based on the global strategy pillars. These targeted D&I plans are created by working groups within different areas of the business. Incorporating input from colleagues, these plans will cover local needs and opportunities for change, applying a local understanding of the D&I landscape while supporting our overarching global priorities. Each plan is sponsored by one of our senior leaders and will be regularly monitored to track progress.

Our global Diversity and Inclusion Policy sets out global standards for how we can foster an inclusive environment that encourages diverse capabilities, perspectives and meaningful allyship. This policy, which we expect all colleagues to follow, is accompanied by a guide for managers to help them fully integrate these standards within their teams, lead inclusively and create a diverse team. We also expect all our suppliers and partners to uphold similar standards at all times.


Attracting and retaining diverse top talent


Fostering an open and inclusive culture


Educating and raising awareness