Understanding our stakeholders’ perspectives, priorities and values allows us to position Burberry to deliver long-term sustainable value.
A broad range of luxury customers who buy and experience Burberry through our global network of directly operated stores, concessions, wholesale partners and Burberry.com.
Our customers are fundamental to our long-term success. We aim to inspire and delight them with luxury products of exceptional quality. We provide exemplary customer service through a seamless omnichannel experience and facilitate meaningful connections between our customers and our brand.
Individuals and institutions who own shares in Burberry and invest in the Company for long-term sustainable value.
By investing in Burberry, our shareholders support the Company’s ability to operate and plan for the long term through our Group’s strategy. We are open and transparent with our shareholders about our strategy and business performance, which enables them to make informed decisions.
Our colleagues work across our global business, representing a wide range of roles from our Retail team to corporate functions and supply chain operations.
Our people are creative and highly skilled in their respective fields and we are committed to their development. Ensuring our workforce is engaged and motivated is an important driver for our business. Enhancing their skills and training, supporting their wellbeing and representing their voices through our belonging, diversity, equity and inclusion initiatives are key priorities.
Our partners include a broad range of suppliers, companies and third-party retailers who we work with across our value chain.
Working in collaboration with our partners enables us to share expertise and explore opportunities for innovation. We nurture close relationships to ensure operational excellence across our network and to drive social and environmental improvements.
Governments around the world who directly influence matters which impact Burberry, such as the long-term retail environment, employment laws, trade, environmental and social priorities, tax and other business matters.
Engaging with governments in the countries and territories where we operate supports our ability to operate effectively. We seek to understand evolving policy priorities and share our own perspectives, working together on shared environmental, social, economic and governance matters.
Communities where we operate and those supported through our supply chain and charitable initiatives.
We support our communities through The Burberry Foundation (UK registered charity number 1154468) and its flagship Burberry Inspire programme, which drive positive change and help build a more sustainable future for young people.
